Most items within the product warranty period can be returned for either refund or replacement. The replacement will be for the same item or another similar product as per our return policy.
1. What does "RMA" mean?
Return Merchandise Authorization (RMA)
2. How do I return an item?
Simply follow these three easy steps:
a）Obtain an RMA authorization after you submit an RMA request via My Account.
--Log in to "My Account" on www.enetb2c.com→”RMA Request”→”Submit”
RMA requests should include the following information: Order ID, Item NO., reason for return (including images), your preference to replace the item or refund your money, and other related concerns.
b）Ship the goods to be returned after you have received the RMA authorization.
Please note that the returned item must be with its original packing and accessories. You should use the shipping address provided by enetb2c’s customer service team and include the RMA authorization in the package.
c）Receive the replacement or refund.
Enetb2c.com will arrange for reshipment or refund within 1-3 business days of receiving your returned items.
Things to Remember:
-Be sure to keep in touch with us before your RMA request is resolved. If an RMA application has not been updated in more than two months, we will regard it as abandoned by the customer and the case will be automatically closed.
-Please provide a tracking number on return shipments to ensure the safety of your parcel. Enetb2c.com will not take any responsibility for lost or missing return shipments, since we do not charge our customers any shipping fees when delivering the goods.